Comcast and Xfinity users across the country Friday found themselves without working internet, and some were without television as well. Thousands of reports of the outage appeared on the website Down Detector and more than half of them said users were experiencing issues with their internet, another 15 percent of reports were of a “total blackout.”
Customers were also taking to Twitter to reach out to the company about the possible outage. The company recommended that some users try checking the status center online, which would require an internet connection of some kind. Comcast also replied to users that they were working to restore service.
It was unclear what was causing the outage Friday and when the service might be up and working again. A Comcast spokesperson told CNBC that the company was aware of the outage that was impacting some users across the country. Comcast did not immediately respond to requests for comment on the outage.